General conditions Guesthouse Grafenstein

Check in - Check out:
Your room is normally available from 3 p.m. on the day of arrival and reserved for you until 11 a.m. on the day of departure. The guesthouse is equipped with an automatic check-in tool and you can do all check-in and check-out procedures autonomously. In Italy, all guests are required to fill in the registration form on arrival using a valid document or passport so that we can make the legally required guest registration.

Your reservation :
It can be made through our homepage or by email and is valid only after the deposit of the credit card details or of a deposit of € 200.00, except other agreements with the management. In the bank transfer the date of arrival and departure, name and address, telephone number and the guest's e-mail address have to be specified. In case of cancellation within 15 days prior to your arrival, the full deposit will be refunded.

Methods of payment:
If your stay and the visitor's tax (€ 1,50/day) have not been paid in advance, please settle the bill at the reception of the Hotel Eremita. If you have chosen the payment method Pay Pal at the booking, please be awaire, that the visitor's tax is still open and has to be paid at the reception of the Hotel Eremita. The reception is open for all payments from 8 a.m.

In Italy, cash payment is allowed only up to an amount of € 2.999.00. All major credit cards are accepted, except Amex and Diners.

Cancellation: Within 15 days before arrival the reservation can be cancelled free of charge. After that the stay will be charged.
 
 

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